At DevAarti Agarbatti, we are committed to delivering our Flower-Based Agarbatti and Flower-Tick Long Dhoop Sticks safely and on time across India.
1. Order Processing
- Orders are normally processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays may be processed on the following working day.
- Processing may take longer during festivals, promotional sales or periods of high demand.
- Customers will be contacted if an order cannot be processed because of stock availability, payment issues or incomplete delivery information.
2. Shipping Coverage
We deliver to serviceable locations across India through trusted courier and logistics providers.
Delivery availability depends on the postal code and service coverage of our courier partners. We may contact the customer if an address is outside the available delivery area.
3. Estimated Delivery Time
Estimated delivery times after dispatch are:
- Metro cities: 3–5 business days
- Other serviceable locations: 5–8 business days
- Remote areas: Delivery may require additional time
These timelines are estimates and do not constitute guaranteed delivery dates.
Delivery delays may occur because of:
- Festivals or public holidays
- Severe weather conditions
- Courier or transportation disruptions
- Government restrictions
- Incorrect or incomplete delivery information
- Remote delivery locations
- Other circumstances beyond our reasonable control
4. Shipping Charges
- Applicable shipping charges will be displayed during checkout before payment.
- Charges may vary depending on the delivery location, order value, parcel weight and selected shipping method.
- Free shipping may be offered on selected orders or during promotional campaigns.
- Any free-shipping offer will be subject to the conditions displayed with that offer.
5. Order Tracking
After an order is dispatched, available tracking information may be shared through:
- SMS
- Email, if provided
- Website order page, where available
Tracking information may take some time to become active after the courier receives the parcel.
6. Product Packaging
Our Agarbatti and Long Dhoop Sticks are carefully packed to:
- Protect the sticks from breakage
- Minimise exposure to moisture
- Preserve fragrance and product quality
- Reduce the risk of damage during transit
Customers should store the products in a cool and dry place after delivery.
7. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Recipient’s full name
- Complete address
- Landmark, where required
- Correct postal code
- Active phone number
Customers should contact us immediately if an address correction is required. Changes may not be possible after dispatch.
8. Failed Delivery Attempts
Delivery may fail because of:
- An incorrect or incomplete address
- Customer unavailability
- An unreachable phone number
- Refusal to accept the parcel
- Restricted access to the delivery location
If an order is returned to us for these reasons, additional shipping charges may apply before it is dispatched again.
For prepaid returned orders, original shipping charges and return-to-origin charges may be deducted from the refund where permitted by applicable law.
9. Delayed or Missing Orders
If an order does not arrive within the estimated period:
- Check the tracking information provided.
- Confirm that the delivery address and phone number are correct.
- Contact us with the order number and registered phone number.
We will coordinate with the courier provider to investigate the shipment. Courier investigations may require additional processing time.
10. Damaged or Tampered Packages
If a parcel appears damaged, opened or tampered with:
- Photograph the package before opening it.
- Record a continuous unboxing video where possible.
- Keep the outer packaging and damaged products.
- Contact us within 48 hours of delivery.
- Share the order number, photographs, video and details of the issue.
Eligible claims will be handled according to our Refund, Return and Cancellation Policy.
11. Contact Us
For shipping, tracking or delivery assistance, contact:
DevAarti Agarbatti
26-119/6, Balram Nagar, Safilguda,
BN Number 453, Backside of Narayana Apartment,
Malkajgiri, Telangana – 500047
Phone: +91 91007 27773