At DevAarti Agarbatti, customer satisfaction is important to us.
- We carefully prepare and pack our Flower-Based Agarbatti and Flower-Tick Long Dhoop Sticks to ensure they reach customers in good condition. Please read this policy before placing an order.
1. Eligible Returns
A return, replacement or refund request may be accepted when:
- The product arrives damaged or defective.
- An incorrect product or fragrance is delivered.
- One or more products are missing from the order.
- The product is materially different from its website description.
Customers should contact us within 48 hours of delivery and provide:
- Order number
- Customer name and phone number
- Clear photographs of the product
- Photographs of the outer and inner packaging
- An unboxing video, where reasonably available
- A description of the problem
Requests submitted without sufficient order details or supporting evidence may take longer to review.
2. Non-Returnable Products
Because incense products absorb surrounding fragrances and are intended for personal and devotional use, the following products are generally not eligible for return:
- Opened, burned or used products
- Products with damaged or missing seals
- Products returned without their original packaging
- Products damaged through improper storage or handling
- Products exposed to moisture, water or other fragrances
- Products returned because of a personal fragrance preference
- Customised, promotional or special-order products
This restriction does not apply when a product was delivered damaged, defective, incorrect or otherwise eligible under applicable consumer law.
3. Product and Fragrance Variations
Minor differences in colour, texture, fragrance intensity, dimensions or packaging may occur between production batches. These natural or minor variations will not ordinarily be considered defects.
Screen settings, lighting and photography may also cause product colours to appear slightly different.
4. Return Review
After receiving a request, our team will:
- Review the order details and evidence.
- Confirm whether the product is eligible.
- Provide return or replacement instructions, if required.
- Inspect the returned product after it is received.
Products should be returned unused and in their original condition and packaging unless they were received damaged.
Do not send a product back without receiving confirmation and return instructions from our team.
5. Refunds
Refunds will be processed after the return request and, where applicable, the returned product have been inspected and approved.
- Approved refunds will normally be credited to the original payment method.
- Refunds may take 5–7 business days after approval, depending on the bank or payment provider.
- Delivery charges are generally non-refundable.
- Original and return shipping charges may be refunded when the product was damaged, defective, incorrect or incomplete because of an error from our side.
- Processing times controlled by banks or payment providers may be outside our control.
6. Exchange and Replacement
Eligible products may be replaced with the same product and fragrance, subject to availability.
If the original item is unavailable, the customer may be offered:
- A suitable alternative
- Store credit, if available
- A refund to the original payment method
A replacement may be dispatched only after the request has been approved.
7. Order Cancellation
- Cancellation requests may be accepted only before an order is dispatched.
- An order cannot ordinarily be cancelled after dispatch.
- To request cancellation, contact us immediately with the order number and registered phone number.
- If a prepaid order is successfully cancelled before dispatch, the applicable refund will be processed to the original payment method.
- DevAarti Agarbatti may cancel an order because of stock unavailability, payment failure, incorrect pricing, delivery restrictions or suspected fraudulent activity.
8. Damaged Shipments
If a parcel appears damaged, opened or tampered with at delivery:
- Photograph the package before opening it.
- Record a continuous unboxing video where possible.
- Keep the product and all packaging materials.
- Contact us within 48 hours with the order details and evidence.
Do not use or discard a damaged or incorrect product until the request has been reviewed.
9. Contact Us
For cancellations, returns, replacements or refunds, contact:
DevAarti Agarbatti
26-119/6, Balram Nagar, Safilguda,
BN Number 453, Backside of Narayana Apartment,
Malkajgiri, Telangana – 500047
Phone: +91 91007 27773